Dear Alibaba, I refer to order no 220467163001023678 Version 20230817054300 of the contract between GETCOA, INC and Alibaba. After having paid all the charges up front we are now facing a situation where the goods are detained by the shipping company for an outstanding shipping payment of USD3,364. We are at a loss why the good are being detained for non-payment of shipping when the contract clearly stated that we have paid USD3886. Kindly address this matter with urgency so that the goods can be released. Best regards Owen Gunning.